Challenge; Why Customers are, or are not always right.
This one is common in all restaurants, unfortunately including our Friendly Cafe.
This customer tried this twice. The first time we gave him his money back, but not the second.
He came in, ordered a meal, ate every bite of it, then claimed it was terrible and wanted his money back. I asked why he ate it if it tasted so bad. He said he was very hungry. I called my mother over to deal with him.
The first time he came in and pulled this, she gave his money back.
Two weeks later, he returned and pulled the same stunt. This time, I was the cook. I knew there was nothing wrong with the food. It was the daily special, and most of the customers were eating it, so once again I called mom over. Knew he was in the wrong.
Mom pointed out the other customers eating that chicken sandwich, and asked them if it was good or bad. Loudmouth was the only one who claimed it was bad.
Mom asked if loudmouth wished to pay for his already completely eaten meal; or discuss his error with the sherriff at the end of the counter.
Said sherriff came in every day for lunch.
He paid the bill. He was also asked not to return.