Challenge: Write about a positive or negative customer service you have had. [Prose or poetry; fiction, nonfiction, or essay.]
"I just brought in a horrible virus on my computer and your virus protector didn't catch it. I need help."
"One moment. I'll transfer you to a technician." That customer service person was definitely an American. She transferred me to (you probably guessed) someone in another country.
"Hello. MayIhave yourname?"
"MayIhave yourname?" For the next 1/2 hour I continued to ask this person to speak slower because I was having difficulty understanding him due to his accent. During this painful process and other conversations, lasting over 8 hours and running my phone battery down, I learned that I would have to pay $75.00 for technical service.
"What? I just renewed with you for a year."
"That wasforthesoftware whichweare veryproud of."
"It didn't protect me and now I need your help."
"Iunderstand. Howwould youlike topay?"
I'll save you from the details and pain of reading a book, but he did transfer me to his supervisor.
"Yournameplease." Another 1/2 hour and patience lost.
"Could you please transfer me to a technician residing in America?"
"You have a strong accent and I can't understand what you're saying."
"I understand." BTW, she spoke this quite clearly. "You only speak English. I on the other hand speak 10 languages."
I hung up before I uttered, "Gull durned arrogant ..."